DALBAR's WebMonitor program is a quarterly report that summarizes the trends and best practices of the 25 life insurance and annuity firms that lead the industry in web-based technology. The top 25 websites in each category are evaluated and ranked based on the scope of functionality and their usability. The timeliness, relevance and quality of the content are also factors in the evaluation. For the fourth quarter of 2010, American General Life Companies' (American General) website is ranked #7 - the fourth quarter in a row.

"DALBAR Designations" further define the quality of a mutual fund or life insurance or annuity firm's Web site by applying an absolute interpretation of the score. DALBAR Designations are developed based on scores as follows:

With a score of 76.27, American General’s Web site is designated "Very Good."

Learn more about this award from the DALBAR Web site.

American General Honored with Customer Excellence Award for Fourth Year in a Row

MarketTools, Inc., honored American General with the 2010 CustomerSat Achievement in Customer Excellence (ACE) Award for exceptional customer service satisfaction. The CustomerSat ACE Award is designed to demonstrate an organization's rigorous use of customer feedback processes, outstanding performance as measured by those processes, proven success in customer satisfaction and loyalty, and recognition of these centers by its customers. MarketTools also recognized American General with a special inaugural award for Best Use of the MarketTools EFM System for the Life Contact Center in competition with MarketTools customers across all industries. The Life Contact Center not only uses the direct customer feedback to enhance and improve business processes, but also tracks satisfaction scores at the customer service representative level.

Learn more about these awards from the CustomerSat Web site.

Top Seller of Term Life Insurance in the United States for Five Consecutive Years (2004-2008)

LIMRA International conducts a quarterly and annual survey of life insurance sales among participating companies. American General was ranked the #1 seller of term life insurance in the United States in 2008, for the fifth year in a row!

American General has also held the #1 rank in issued insurance (the total face amount written during a calendar year) across all life insurance product lines for five consecutive years (2004-2008).

LIMRA International is a worldwide research, consulting and professional development organization that helps more than 850 insurance and financial services companies in 73 countries increase their marketing and distribution effectiveness. Visit LIMRA at www.limra.com.