View a list of group employer-funded and employee-paid insurance products.
View a list of individually-owned insurance products.
- For in-force business with policy prefix starting with "G", "H", "V", "A", or "E", please contact the Neptune Client Services Department at 800-346-7692.
- For in-force business with policy prefix starting with "GL", "GLTD", or "GSTD" please contact the Neptune Group Operations Department at 800-236-4537.
- For in-force business with policy prefix starting with "A4" or "YHB" please contact 800-231-3655.
- For in-force business with policy prefix starting with "7A8" or "WHB" please contact 800-666-1051.
- For in-force business with policy number sequence of 5 numeric and 1 alpha characters (Ex. 1234L5) please contact the Tampa Solution Center at 877-672-1648.
How can employers and employees access their coverage information?
Employees and employers can access confidential information on the secured pages of the Web site using a user names and password:
- Employers – User name is indicated on the Welcome Letter. When the employer logs in for the first time, they will be prompted to set up a password.
- Employee – Employees can establish their user name and passwords when they log in to www.americangeneral.com/employeebenefits for the first time. In order to establish a user name, the employee will have to accurately enter three pieces of personal information.
Forgot or need your password reset to the online services site?
Please call 877-672-1648 for assistance.
Where can I obtain licensing forms?
Licensing forms can be obtained via the Producer Private Web site or via CustomPoint. Please note that licensing forms are only available electronically. If you do not have access to the Producer Private Web site, call 800-631-5777.
If I have a question about licensing with Employee Benefit Solutions, whom do I call?
You may call 800-346-7692, press 2 and press 2 again. The licensing fax number is 732-922-5587.
What is the quote turnaround time for manually-rated cases?
24 hours or less for 25-life cases and below, quotes are taken instantaneously over the phone.
Need to find a previous proposal?
The advanced search tool allows you to search by the name of the group or proposal number.
Can I run a flat schedule for life without inputting actual salary amounts?
Yes, but there must be some values inserted in the salary column. A single digit will suffice.
Where do I send my new case materials?
Mailing address:
Employee Benefit Solutions
P.O. Box 30083
Tampa, FL 33630-3083
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Ship to address:
Employee Benefit Solutions
New Case Inmplementation
3501 Frontage Road
Tampa, FL 33607
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Where do I send my outstanding requirements for my recently submitted new case?
New Case Underwriting
P.O. Box 30083
Tampa, FL 33630-3083
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Ship to address:
Employee Benefit Solutions
New Case Inmplementation
3501 Frontage Road
Tampa, FL 33607
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Or you may fax your outstanding requirements to 877-672-1651.
If I have questions regarding the requirements, whom do I call?
You may call our New Business Department at 877-672-1648.
Where can I obtain status of my newly submitted case(s)?
You may call 877-672-1648 or you may obtain status on our Web site www.americangeneral.com/employeebenefits.
During what hours may I contact the Tampa Solutions Center Client Services department?
Our hours of operation are Monday through Thursday, 8 a.m. to 8 p.m. ET, and on Friday, 8 a.m. to 6 p.m. ET. Our toll free number is 877-672-1648.
How does an employer add an employee to a group plan?
To add a new employee to a group plan, employers can use our online enrollment tool via our Web site or submit a fully completed group enrollment form to:
Client Services Department
P.O. Box 30066
Tampa, FL 33630-3066
Fax 877-672-1650
As plan administrator you can enroll employees on-line and in real time using the Virtual Administrator! To access, visit www.americangeneral.com/employeebenefits, click on the Virtual Administrator Tutorial. When introduction concludes, click "Enroll New Employees". When tutorial ends, log in with your login ID and password. Note: Please keep completed enrollments forms on file.
How does an employer change an employee’s enrollment to their group plan?
Depending on the type of change being made, an employer should submit a Reporting Summary or a letter on the company letterhead, advising of salary or class changes. If an employee is adding or deleting coverage for themselves or their dependents, they must complete a new group enrollment form, indicating "Change" in the upper-right corner of the enrollment form. Only contributory coverages can be waived.
As plan administrator you can make these changes on line and in real time using the Virtual Administrator! To access, visit www.americangeneral.com/employeebenefits, click on the Virtual Administrator tutorial. When introduction concludes, click "Edit Employee Coverage". When tutorial ends, log in with your login ID and password. Note: Please keep completed enrollment forms on file.
How does an employer terminate an employee's coverage?
Terminations may be reported via telephone at 877-672-1648, on a reporting summary or via our Web site.
As plan administrator you can terminate employee’s coverage on line and in real time using the Virtual Administrator! To access, visit www.americangeneral.com/employeebenefits, click on the Virtual Administrator tutorial. When the introduction concludes, click on "Termination". When tutorial ends, log in with your login ID and password.
How does an employer change their current group plan?
Changes to their plan may require an amendment to their group policy. Employers should call the Tampa Solutions Center at 877-672-1648 and someone will be able to help them with their request or direct their call to our sales support area.
Who should an employer call with questions regarding their premium statement?
Have them call the Tampa Solutions Center at 877-672-1648. In addition, our Interactive Voice Response (IVR) feature can provide information such as current billing information, payment history and billing adjustments, 24/7.
Where should an employer send their premium payment?
American General Life Companies
P.O. Box 863952
Orlando, FL 32886-3952
Employers can also pay by phone from their savings or checking account by following the prompts on our IVR system.
Who should employers contact regarding status of an employee's application(s)?
They may contact the the Tampa Solutions Center at 877-672-1648 for status of the application. Or, they can check the enrollment status via our Web site, www.americangeneral.com/employeebenefits.
I'm a Third Party Administrator appointed with the company. Where will my business be administered?
Your business will be administered by Employee Benefit Solutions in Neptune, NJ.
What groups are eligible for self billing?
Employer groups that have a minimum of 500 lives and are only insuring Life, AD&D, Long-Term Disability and/or Short-Term Disability may elect self billing. We do not offer self administration to any group with dental, vision, employee-paid or worksite coverages.
Does a group that meets the required criteria need to request self billing?
Yes. A group that meets the self billing criteria, as indicated above, will be home office billed unless it is requested to be self billed.
What are the group’s responsibilities for self billing?
The group is responsible for preparing its own premium statements using the online Self Billing Administrator that is created specifically for them. The coverage volumes and lives must be determined by the group based on their billing mode. These values are then input into the online Self Billing Administrator which will calculate the premium due. All premium remittances must be made through the Self Billing Administrator which will draw the funds directly from the employers checking or savings account.
Where can I obtain a claim form?
You can obtain a claim form by calling the applicable claim contact phone number listed below.
Where are claims submitted?
| Dental Claims |
American General Life Companies
P.O. Box 1581
Neptune NJ 07754
Telephone: 800-221-3480
Fax: 732-922-7136
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| Delta Dental Claims |
Delta Dental of New Jersey
P.O. Box 222
Parsippany, NJ 07054-0222
Telephone: 800-543-0584
Fax: 973-285-4230
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| Group Life and/or AD&D Claims |
Employee Benefit Solutions
P.O. Box 1581
Neptune NJ 07754
Telephone: 800-250-8898
Fax: 732-922-5533
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| Disability Claims |
Employee Benefit Solutions
P.O. Box 387
Farmington, CT 06034-0387
Telephone: 888-762-2250
Fax: 888-598-0575
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| Vision Claims |
Out of Network Claims-ONLY
EyeMed Vision Care Attn: OON Claims
P.O. Box 8504
Mason, OH 45040-7111
Telephone: 866-798-9189
Fax: 866-293-7373
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| Individual Universal Life Claims |
American General Life Insurance Company
P.O. Box 4443
Houston, TX 77210
Telephone: 800-231-3655
The United States Life Insurance Company in the City of New York
P.O. Box 4443
Houston, TX 77210
Phone: 800-666-1051
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| Individual Accident & Health Claims |
American General Life Companies
P.O. Box 4277
Houston, TX 77210
Telephone: 800-811-2696
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| Group Supplemental Medical Claims |
Employee Benefit Solutions
P.O. Box 1581
Neptune NJ 07754
Telephone: 800-348-6908
Fax: 732-922-7136
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| Limited Healthcare |
American General Life Companies
P.O. Box 2568
Frisco, TX 75034
Telephone: 800-348-6908
Fax: 732-922-7136
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| Group Cancer, Group Critical Illness, Group Hospital Accident, Group Hospital Indemnity |
Employee Benefit Solutions
P.O. Box 1581
Neptune, NJ 07754
Telephone: 800-348-6908
Fax: 732-922-7136
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